Wendell Boateng
HVAC Service Manager
Commercial HVAC leader running a 14-technician team who cut repeat callbacks from 19% to 8% and slashed work order close times.
- 19% → 8%Repeat callbacks cut
- 3 days → 6 hrsWork order close time
- 320Rooftop units covered
- 11Apprentices certified, all first-time passes
Experience
Service Manager, Commercial at Carrier
2019 – Now
Cut repeat callbacks from 19% to 8% by rebuilding the first-visit diagnostic checklist
Lead Service Technician at Trane Technologies
2013 – 2019
Trained 11 apprentices through EPA 608 certification, all first-time passes
HVAC Technician at Peachtree Mechanical
2007 – 2013
Installed and serviced residential and light commercial systems across 4 counties
Education
- Atlanta Technical CollegeA.A.S. Air Conditioning Technology, 2007
Skills
- Commercial refrigeration
- Chiller systems
- Team leadership
- Preventive maintenance
- Building automation
- Load calculation
- EPA 608 Universal
- NATE Certified
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